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244 replies to this topic

#241 ryanmonty

ryanmonty

Posted 14 November 2017 - 11:01 AM

I didn't have any such experience but I'm sure if you wanted more extreme mods done you could have communications like this. I just said I wanted them to lower the lie on the curve I sent in.

 

nice, that's good to know



#242 BureKovy

BureKovy

Posted 14 November 2017 - 11:24 AM


i'm curious to know how that process works?  drawings sent back and forth or something?

 

I believe its a 3D scan.  I know they will change a few things but they might not venture to far because it would be hard to match expectations of what the buyer was actually looking for.  The lie is easy.

 

#243 Adam

Adam

Posted 14 November 2017 - 12:47 PM

And as someone who works at a store that orders in customs as well as team orders, the process is a lot easier through true than other brands from the stores point of view

#244 90Style10Skill

90Style10Skill

Posted 15 November 2017 - 11:50 PM

And as someone who works at a store that orders in customs as well as team orders, the process is a lot easier through true than other brands from the stores point of view


Even though I’m just a consumer I’ve felt this was the case when I ordered my sticks through DK’s. TRUE’s customer service department is very prompt at answering emails and stuff which makes the whole process quicker and easier.

Hockey is 90% style, 10% skill.™


#245 Adam

Adam

Posted 16 November 2017 - 09:09 AM

what makes it easy for us is we don't really have a true rep in the area, one of their guys comes in once every couple of months when he visits the Senators, so we are constantly in contact with their office and people directly at True. whereas with ccm for example the local rep will take over the order process from us bit depending on what he has going on it might take a long time to eventually get processed.