Anyone ever had USPS bend/warp steel?
#1
Posted 08 January 2022 - 01:56 AM
Buyer is claiming the steel is warped. Has anyone experienced this happening in the mail? I gotta imagine SLS will side with the buyer and of course their insurance won’t cover the amount I sold the steel for so I’ll be in the hole more than I already was.
#2
Posted 08 January 2022 - 02:06 AM
This is how I've always sent steel as well. I seriously doubt they would be bent by USPS, especially if you're referring to that pair of black Step Steel you were selling. I believe the buyer is having buyer's remorse and trying to get a refund. Ask the buyer for proof of warping with pictures and make sure to contact SLS about the issue beforehand.
If for some reason you lose the case and they are returned to you, you can send them my way and I can inspect and fix them if they actually are warped/bent.
"What is your lowest/best price?" is NOT an offer.
#4
Posted 08 January 2022 - 11:11 AM
I’ve reached out to SLS so we’ll see what they say.
Here’s a photo the buyer sent me.
https://media.fotki....amVjmzx1YqB.jpg
#5
Posted 08 January 2022 - 04:05 PM
It appears the person taking the picture put something under one side of the steel to prop it up. It's always within the realm of possibility that the blades could have been slightly warped/bent, but I'm calling BS on this one. Things like this have happened to me multiple times before on SLS and eBay since people know these sites almost always side with the buyer. You may just have to accept the return and sell them to someone else.
Any decent shop should be able to straighten bent runners, either with a blade straightener or another method like a clamp.
"What is your lowest/best price?" is NOT an offer.
#7
Posted 12 January 2022 - 11:33 AM
Unfortunately, as you would expect, SLS sided with the buyer so the steel is being returned to me. No longer new, sharpened by some random person, and possibly warped. I'll take them to my sharpening guy next time I see him and if one is in fact warped ask if he's able to straighten it.
#8
Posted 18 January 2022 - 06:07 PM
Got the steel returned to me. Literally every angle lays flat on my table. Took photos of all 4 sides and sent to SLS, not that it'll matter. Buyer was newly registered and clearly had buyer's remorse or didn't know what the hell he's talking about. Frustrating since the steel has now been sharpened and is no longer new, but hopefully I can still sell them to at least recoup some of the costs
#9
Posted 18 January 2022 - 07:19 PM
It's nice as a buyer to be able to check something out to make sure the condition is as listed, but it's a whole different thing if someone can use an item and then return it. If it were me I would definitely be contacting them about appealing this and getting their policy together. This whole accept/reject thing should be voided as soon as the buyer uses the item.
#10
Posted 18 January 2022 - 10:01 PM
#12
Posted 19 January 2022 - 10:10 AM
Yeah, good luck. A few years back I sold a helmet that was brand new and still had the tags on it and everything. The buyer took the tags off and clearly wore it a couple times and then had buyers remorse and wanted to return it. Sure enough ebay sided with the buyer and allowed him to return the item even though I clearly showed them pictures of the helmet before and after, with and without the tags. On top of it all the buyer then decided to leave me negative feedback. That was the beginning of the end of me selling items on ebay, but sounds like sls isn't any better.
#13
Posted 19 January 2022 - 10:40 AM
Nope, they're no better. They got back to me basically telling me to pound sand and ignoring their own policy. Advised me to file an insurance claim with USPS for damages, which I tried, only to find out that the shipping label SLS provided doesn't have insurance on it! So I'm still the one holding the bag. Unbelievable
#14
Posted 19 January 2022 - 11:10 AM
#15
Posted 19 January 2022 - 12:08 PM
#16
Posted 19 January 2022 - 02:59 PM
I know ebay is doing the 1099, but has SLS stated the same? The $600 limit is brutal and will be something I'm actively trying to stay under seeing as most things are sold at a loss. I also wonder if that $600 limit is gross or net sales? If it's gross, that's even more f-d up seeing as sites take 13-ish%
#17
Posted 19 January 2022 - 03:22 PM
#18
Posted 19 January 2022 - 05:59 PM
It's net. It's still absurd, but I guess part of 1099 is that you can write off expenses, so for most of us selling at a loss it's not going to count against us tax wise. Still a pita. SLS has not issued anything on my account. I think they eventually going to try to get PayPal, zelle, Venmo and other such options also into this.
They already included all the online payment options.
https://www.nbcnews....s-irs-rcna11260
#19
Posted 19 January 2022 - 06:48 PM
They already included all the online payment options.
https://www.nbcnews....s-irs-rcna11260
I know, but they have not figured out how to track commercial transactions other than goods and services payments. My accountant said they're going to try to figure something else out eventually. Meanwhile, he said that Cash App is the easiest to use
#20
Posted 25 January 2022 - 07:29 PM
I just received Mdwsta4's steel in the mail to inspect. As expected, nothing was wrong with either of the runners. No warping whatsoever. I was able to sharpen and profile them, then put them back on SLS. I hope it works out for you!
On topic: SLS is now forcing free shipping down our throats via email & updates, in addition to already encouraging discount after discount. I understand SLS's main user base is teenagers with very little money, but it's still frustrating trying to sell more valuable items. If you're already going to take a beating on your prices, might as well just take them to Play it Again Sports. They at least give cash/credit on the spot and you don't have to worry about fees, lost packages, BS buyer's remorse, and returns. Some PIAS locations offer consignment, which gives you 50% of the sale price after the item sells rather than 30% on the spot.
"What is your lowest/best price?" is NOT an offer.