Monty22

 Sideline reviewed and denied the return request. Thus far I've had good luck with the nonsense returns being denied for the most part.  

 

Sold a pair of brand new HP35 Large +2" to a new user Patkickb6. He accepted my offer of $115, and now would like $150 in "partial refund" to make him whole after receiving pants that don't have the zipper adjustable length. Seems reasonable...

 

8/24/2024, 7:25:43 AM

Patrickb6

Opened a dispute "Hi, The tag says the pants are a Large +2. However there is no zipper in the pant to adjust to the +2. I bought these pants to get the extra length. Please advise."

sidebot

Our Dispute Resolution team will be in touch within 2 business days. @Montyhockey, you may authorize a return at your expense if you believe this dispute is warranted. To avoid the cost and hassle of a return, you may also issue a partial refund to @Patrickb6. If you disagree with this dispute, please politely communicate your position from this swap page. If a resolution cannot be found and the dispute is warranted, @seller will incur the cost of return shipping.

8/24/2024, 7:42:32 AM

Patrickb6

The pant cost $115 plus $52.92 in shipping = $167.92 plus an additional $24.86 in custom fee at my door. My total cost was $192.78. I would request a partial refund of $150.

8/24/2024, 8:57:16 AM

Montyhockey

Patrick, CCM's legacy pant models (HP70, HP35/520 series) are the older style two piece pant where the +2" inseam length is built into the length. It is Patrick, CCM's legacy pant models (HP70, HP35/520 series) are the older style two piece pant where the +2" inseam length is built into the length. It is not adjustable like the newer style CL, HP45 etc. The pants are +2" inseam from the standard model, exactly as described in the listing.not adjustable like the newer style CL, HP45 etc. The pants are +2" inseam from the standard model, exactly as described in the listing.

 

 

Seel/SLS actual will get paid either way. The fee is non refundable- if there isn't a return they still get the fee. If there is a return, they get the item for pennies on the dollar for what it sold for.  

I just sent them an email- Sellers should be able to opt out of this. Anyone selling new gear is about to get bent over.  Selling a new high end stick? Some jackass is going to buy it and use it everyday for a week or Highschool hockey then return it. Same with skates. So they then get returned to the seller in trashed but "useable" condition? So the $400 stick you just sold is now worth $100- how are you compensated for the diminished value ?  Mercari recently implemented and then res promptly rescinded a similar policy due to pushback from sellers.  At minimum sellers should be allowed to opt out of this. I suggest if anyone has a minute to send an email or chat message  expressing your displeasure. 

Looks like we can put away the pitchforks and torches for now. Below is the reply: 

Dear Monty, 

Seel Return Assurance is a new option offered to buyers that allows them to return their purchase, no questions asked, to our partner, Seel, for a full refund. This does not impact your earnings from the sale, nor does it require any involvement on your end.
 
If a buyer is reaching out to you requesting a refund with Seel, please direct them to contact us and we will help them out. 
 
 We'll direct the buyer to reach out to Seel's customer support directly for assistance with their return and it will not impact your score, your earnings, or any feedback!
 
Let us know if you have any other questions. 
 
Thank you!

I just sent them an email- Sellers should be able to opt out of this. Anyone selling new gear is about to get bent over.  Selling a new high end stick? Some jackass is going to buy it and use it everyday for a week or Highschool hockey then return it. Same with skates. So they then get returned to the seller in trashed but "useable" condition? So the $400 stick you just sold is now worth $100- how are you compensated for the diminished value ?  Mercari recently implemented and then res promptly rescinded a similar policy due to pushback from sellers.  At minimum sellers should be allowed to opt out of this. I suggest if anyone has a minute to send an email or chat message  expressing your displeasure.