Recently sold an item to a buyer in Canada. Item shipped out less than two hours after purchase. Buyer sends me a messaging asking if I can tweak the shipping label so they don’t pay customs duties. Informed them that SLS labels are automatically generated based on the selling price and I can’t edit them. F-er leaves negative feedback because I ‘couldn’t be bothered’ to somehow change the label
Contact SLS customer service and they will remove the negative feedback. The same thing happened to me and they removed it, no questions asked.